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AI Support Agent
Website support agent that offloads overwhelmed support reps
Client had two support reps overwhelmed with requests. We built an AI support agent that lives on their website to handle frontline FAQs, gather user info, and perform support actions.
Strategy
An AI support desk embedded into their website to handle frontline support requests — FAQ answers, user info capture, and guided actions.
Implementation
Custom agent adapted to their workflows and deployed on their existing site.